RETURN POLICY

At Trotting Trends, we want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days from the date of your order, provided the following conditions are met:

Unused Condition: The product must be unused and in its original, resalable condition.
Original Tags: All original tags and packaging must be intact and included with the returned item.

Important Notes:

Due to the nature of our products, we cannot accept returns on items that have been used or are not in their original condition.
To ensure your satisfaction, please carefully review your order before checkout.
Once an order has processed and shipped, it cannot be cancelled.
If you need to make changes or cancel your order before it ships, please contact our customer service team as soon as possible.

RETURN + REFUND PROCESS

Contact Customer Service: To initiate a return, please contact our customer service team at info@trottingtrends.com within 30 days of your order date.
Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to return your item.
Return Shipping: You are responsible for the return shipping costs.
Inspection and Refund: Once we receive your returned item and verify that it meets the return conditions, we will process your refund.
Refund Method: Refunds will be issued to your original payment method.
Refund Processing Time: Please allow 3-15 business days for the refund to appear on your bank account, as processing times vary depending on your financial institution.

CHANGES OR CANCELLATIONS

If you need to make changes to or cancel your order, please contact our customer service team before it ships, as soon as possible. We will do our best to accommodate your request.

This return policy is subject to change without notice.

If you have any questions or concerns about our return policy, please contact our customer service team at info@trottingtrends.com.